2009 Volvo XC60, Rear Differential Bearing Replacement
2009 Volvo XC60, Rear Differential Bearing Replacement

Mark: Hi, good morning. Mark, Top Local, we’re here with Bernie Pawlik,
Pawlik Automotive in Vancouver. Vancouver’s best auto service experience,
voted best in Vancouver for auto repair by their customers 17 times, recently run the
Georgia Straight again. How you doing, Bernie? Bernie: Doing very well! Mark: We’re talking about a Volvo, a pretty
popular car, an XC60. This is the 2009, it had some kind of rear
differential problems. What was going on with this, how did you diagnose
this vehicle? Bernie: Basically, the customer brought it
to us with a humming noise coming from the back of this vehicle, figuring it’s probably
the rear differential. He was correct. We road tested the vehicle, hear a noise in
the back, did a hoist inspection. We have listening equipment so we can listen
to all the different areas in the rear end, the wheel bearings, the differential bearings,
and whatever else is underneath the vehicle and determined that the noise was coming from
inside the differential. Mark: What’s involved in repairing this? Bernie: Basically on the Volvo, we removed
the rear differential assembly, so it’s a whole rear end, sub-frame assembly. Remove it from the vehicle, then take the
differential off, dismantle it, and there’s four bearings inside the differential. There’s usually one bearing that causes the
problem, it’s the small bearing. It’s the front bearing on the pinion shaft,
for some reason these seem to wear on this vehicle all the time. Don’t know why. Obviously not a big enough bearing to handle
the job. That’s the one that wears the most. We replace all the bearings. It’s not a lot of extra money or time, while
you have it apart, you may as well make sure you’re covering everything. Also, when they wear out, there’s metal filings
that get pumped through the system, through the oil, so that’s causes wear on all the
bearings. The gears themselves never wear, but the bearings
do. I can share a photo here, just so you can
see what was going on inside this differential. This is the differential disassembled. This is a view, that sort of brownish-orangey
colored stuff in the middle, that is some of the differential fluid. That’s some of the differential fluid was
left inside the case after we drained it out, and you can see a bunch of shiny bits near
the bottom, especially in the right corner. That is all metal filings from the worn out
bearings, so that’s been running around inside the system and grinding all the other bearings,
so that’s why it makes sense to change all the bearings at the same time. As I mentioned, the gears don’t, they’re so
hard, they don’t seem to take any abuse from this kind of thing, so they last, but the
bearings wear. This is a picture of the worn bearing. Mark: Ouch. Bernie: Yeah, I know. If you know anything about bearings, you can
see some very rough spots. There’s a roller, it’s a very smooth … everything
is really highly polished and smooth. You run a fingernail over this, it won’t grab
or gouge on anything, but if you can see, chunks of this race are missing. This is the inner bearing race. Funny, you look at the outer bearing race,
it actually looks fine, so I cut the bearing apart, and that’s what we find. We do a lot of these repairs, so we find this
every single time. Mark: 2009 doesn’t seem that old. Is this a common problem on these cars? Bernie: Extremely common. The interesting thing is that this vehicle
is also the same as a Land Rover LR2. It doesn’t look the same, but the drive train,
the engine transmissions, the rear end, it’s exactly the same thing. We replace these a lot on Land Rover LR2s
as well. Mark: Where do you get the parts to do these
kind of services? Bernie: This is the interesting thing. Bearings we can buy from a lot of our after-market
part suppliers. Bearings are numbered, we’ve got the numbers
off the bearings, we can get those. Seals are available from Volvo or Land Rover,
I’m just going to divert to both makes here, because it applies to both. The bearings, interestingly enough, are not
sold by Volvo, you can only buy those … there’s crush sleeves, there’s various parts we need
to do this repair. You can only buy those through Land Rover,
so some of the parts we buy from Land Rover. Some of the parts we buy from after-market
suppliers. Here’s the interesting thing. If you were to take this vehicle to a Volvo
dealer, the only thing they’re going to do for you is replace the complete rear differential
assembly. Would you like to know the price? Mark: Yeah, that sounds expensive. Bernie: $4,900 for the differential assembly. Mark: How much? Bernie: $4,900 for a complete differential
assembly. Mark: Plus labor to put it in. Bernie: Plus labor to install. It’s a fair bit of work on one of these Volvos
to take the differential out. I don’t want to … I haven’t seen a Volvo
bill, but I would speculate it’s probably in the $5-$6,000 range by the time the labor’s
there, and the taxes are applied to the job. Interestingly enough, if you go to Land Rover,
they do actually have a technical service bulletin. They’ll do the job by actually repairing the
differential. It’s strange that one dealer would do it one
way, and one the other way, but that’s just how they’re set up. Mark: Can you save a Volvo owner quite a bit
of money when you’re just changing the parts out rather than redoing the whole … re-swapping
out the whole rear end? Bernie: Yeah, it’s huge. I think, about $1,400-$1,500 taxes included
to do the whole job. That’s a third of the price of just the differential
assembly from Volvo. Mark: I know for a lot of people, that they
only will take their car to the dealer. The only concept they have is they’re the
best guys to service the car. Is that true in every case? Bernie: I’d say not. I don’t like to slam other businesses, but
certainly, as an independent repair shop, we like to do things the most economical way
for our customers. We’ll take the time to find, we’ve done a
lot of repairs and Volvo’s where they’ll only sell a completely assembly. Just an example. We look at it and go, well we can buy these
bearings from this place or that, and these are the kind of creative things we do to save
our customers money. You won’t get that at the dealer. They’re more interested in, “Let’s get the
car in and out, as quick as possible, let’s get the job done.” Without regards to cost or seeking other options. I can think of a lot of other examples I’ve
seen over time. For an average service on your vehicle, yeah,
the dealer’s probably pretty good. Although one interesting thing that we do
notice, we get a lot of new customers, go to do an oil change and we find the air filters
are just hideously dirty. We ask, “Where’d you have the car serviced
before?” “The dealer.” It’s like the technicians, because they’re,
this is my speculation, because they’re paid flat rate, they want to get the job in and
out as fast as they can. The more cars they can do, the more money
they make. Fair enough, but they’re missing things. They don’t inspect air filters, unless it’s
incredibly easy. There’s no money in them, for them, whether
they sell another part or not. They don’t get paid any more, so they don’t
bother. The customer really doesn’t get the best service
at the dealer. It looks like a great place. I’m not saying … there are some dealers
that are very good. It’s hit and miss. Mark: It’s like life. Bernie: Right. Mark: How are these Volvos overall for reliability? The XC60? Bernie: They’re good cars. This is one flaw with them, but so far we
don’t see a lot for any other problem. This is, again, one sort of thing you can
expect. It seems like almost every vehicle has something
that’s going to go wrong with it, unless it’s … well, even Toyotas we can pick a few things
out, although they’re highly reliable. Most cars, there’s going to be some deficiency. This seems to be the one on these cars, other
than that, they’re pretty good. Mark: If you’re looking for service for your
Volvo, or Land Rover LR2, your Volvo VC60, or any other kind of Volvo, the guys to see
in Vancouver at Pawlik Automotive. You can book your appointment at 604 327 7112,
or check out their website. We even have other website builders and SEOs
telling us how good the website is, so check it out. Tons of information on there. PawlikAutomotive.com. Thanks, Bernie. Bernie: Thanks, Mark.

1 thought on “2009 Volvo XC60, Rear Differential Bearing Replacement”

  1. javier escamilla says:

    hello, I tried to call your office and I will try later. Can you sell those bearings to me? my suv is a 2010 XC60. Thank you in advance and congratulations !!!!

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